CITB Achieving Performance Through People
The purpose of this standard is to enable the delegate to develop knowledge and understanding of using leadership and inter-personal skills to establish effective teams and achieve high levels of performance through people as required by a practising or potential site supervisor.
Description
The delegate will be able to:
- describe how their personal leadership style affects the performance of others
- Assessment of this learning outcome must cover the delegates ability to:
- describe the principal features of two or more factors that will influence the choice of leadership styles or behaviours on site
- describe two or more appropriate actions to enhance own leadership behaviour in the context of a correct and appropriate model of leadership
- Assessment of this learning outcome must cover the delegates ability to:
- explain how to establish and maintain an effective team
- Assessment of this learning outcome must cover the delegates ability to:
- describe the practices associated with developing and maintaining an effective team to explain two or more benefits of developing and maintaining an effective team
- describe the stages of an established model of team formation
- describe two or more appropriate actions to enhance the effectiveness of own team
- Assessment of this learning outcome must cover the delegates ability to:
- explain how to motivate the team to improve productivity
- Assessment of this learning outcome must cover the delegates ability to:
- describe a recognised theory of motivation
- explain how a motivational technique can be used to improve performance of own site
- Assessment of this learning outcome must cover the delegates ability to:
- explain the importance of communication to team and site performance
- Assessment of this learning outcome must cover the delegates ability to:
- describe the stages in the communication cycle
- describe two possible barriers to communication on site within a detailed and appropriate context
- explain why it is important to overcome barriers to communication on site
- describe two or more actions to improve the effectiveness of own communication skills on site in order to improve team and site performance
- Assessment of this learning outcome must cover the delegates ability to:
- explain the importance of feedback to individual and team performance
- Assessment of this learning outcome must cover the delegates ability to:
- describe how to give effective feedback
- explain two different types of feedback, and how each can be used to improve both individual and team performance
- Assessment of this learning outcome must cover the delegates ability to:
- explain how to apply a recognised coaching technique to develop and improve the performance of team members
- Assessment of this learning outcome must cover the delegates ability to:
- explain how to manage a coaching process by agreeing goals and following a simple coaching model
- describe a tool or technique that can be used to support effective coaching
- identify two barriers to effective coaching within a detailed and appropriate context
- explain two or more suitable strategies to overcome these barriers
- Assessment of this learning outcome must cover the delegates ability to:
- explain how to persuade and influence others to achieve objectives
- Assessment of this learning outcome must cover the delegates ability to:
- explain the practices of persuading and influencing to explain the differences between them
- describe the skills required in order to persuade effectively
- explain a relevant technique for influencing others and how it is used to achieve objectives
- Assessment of this learning outcome must cover the delegates ability to: