Work-related Violence and Aggression

This qualification is aimed at those who work as glaziers, installing glass into frames (e.g., windows, doors), and those who work to maintain glazing installations (usually windows and doors). There are 2 pathways, 1 for “mainstream” glazing, the other for those involved in installing Fire Resistant Glazing.

The "Accident Investigation For Schools" eLearning course is designed to assist schools in meeting regulatory requirements and ensuring the safety of their students and staff.

The "Child Safeguarding Awareness" eLearning course is dedicated to the protection and well-being of children, emphasiSing their right to grow up in a safe, nurturing environment free from abuse and harm. Child safeguarding encompasses measures designed to safeguard children's health, well-being, and human rights, ensuring they are shielded from abuse, harm, and neglect that could affect their development. Child abuse can manifest in various forms, all of which can have long-term consequences for a child.

The "COSHH Awareness in Education" eLearning course focuses on the essential aspects of handling hazardous substances within a school environment. Hazardous substances, including cleaning chemicals, dust, and airborne contaminants, are common in schools, making it crucial for all employees to be aware of the associated risks.

The "Display Screen Equipment (DSE)" eLearning course is designed to inform employees about the risks associated with DSE work and how ergonomic principles can be applied to mitigate these risks.

The "Fire Safety and Evacuation in Education" eLearning course is designed to educate school staff, including governors, head teachers, and teachers, about fire safety and evacuation procedures in educational settings. It addresses the hazards and risks associated with fire safety and provides essential training on how to respond to fire emergencies.

The "Fire Warden in Education" eLearning course is specifically tailored for individuals working in educational settings who are appointed as Fire Wardens. It provides essential training on the roles and responsibilities of Fire Wardens, fire prevention, and procedures to follow during a fire emergency.

The Menopause Awareness eLearning course aims to promote open discussion and awareness about the menopause, particularly in the workplace. While the menopause is a natural part of a woman's life, it is often a taboo subject. This course encourages positive conversations, provides insights into the menopause, including common symptoms, facts, and myths, and highlights both the legal and business reasons for improving menopause awareness.

Manual Handling Awareness is an online course of approximately 30-45 minutes for general operatives on how lifting, carrying, pushing and pulling injure people at work, and how to avoid it: the law in plain terms, the TILE risk check, handling aids and team lifts, good technique, and when to stop and ask. Scored assessment, 0.75 CPD hours.

Working at Height is an online course of approximately 30-45 minutes for anyone who works at height, including stepladder users, on how falls happen and how to stop them: what the law counts as work at height, the avoid, prevent, minimise order, ladders and stepladders, towers, scaffolds and MEWPs, and fall protection and rescue. Scored assessment, 0.75 CPD hours.

COSHH Awareness is an online course of approximately 30-45 minutes for anyone who uses or is exposed to hazardous substances, including dusts and fumes, on how substances harm people and how to control them: labels and safety data sheets, COSHH assessments and the hierarchy of control, spills and exposure, and health surveillance. Scored assessment, 0.75 CPD hours.

General Data Protection Regulations (GDPR) is an online course of approximately 30-45 minutes for all staff who handle personal data, on what personal data is and how to protect it: the principles and lawful bases, people's rights and subject access requests, keeping data secure day to day, and what to do when a breach happens. Scored assessment, 0.75 CPD hours.

CDM Awareness is an online course of approximately 30-45 minutes for clients, facilities and project managers and anyone new to CDM duties, on how the Construction (Design and Management) Regulations 2015 work: what counts as construction, the duty holders, client duties, design and construction phase planning, notification and the health and safety file. Scored assessment, 0.75 CPD hours.

Anti-Bribery Awareness is an online course of approximately 30-45 minutes for all staff, especially those in sales, procurement and roles dealing with officials, on recognising and refusing bribery: the Bribery Act 2010 offences, gifts, hospitality and facilitation payments, the failure to prevent fraud offence, and how to report concerns safely. Scored assessment, 0.75 CPD hours.

Abrasive Wheels Awareness is an online course of approximately 30-45 minutes for operatives, supervisors and managers in construction, engineering, fabrication and maintenance who use or supervise angle grinders, cut-off saws, bench grinders and similar tools. It covers the law and hazards, wheel types and markings, inspection and storage, mounting and safe use, and health and fire risks. Scored assessment, 0.75 CPD hours.

Accident Investigation is an online course of approximately 30-45 minutes for supervisors, team leaders and line managers who investigate accidents, incidents and near misses, and health and safety representatives. It covers why investigate and what is reportable, getting started, gathering the facts, finding the causes, and reporting and acting. Scored assessment, 0.75 CPD hours.

Responsible Use of AI at Work is an online course of approximately 30-45 minutes for all staff who use, or may use, AI tools such as chatbots, writing assistants, transcription, image generators and AI features built into everyday software. It covers what AI is, the risks, data and confidentiality, using AI well, and policy, accountability and AI scams. Scored assessment, 0.75 CPD hours.

Alcohol and Drug Awareness is an online course of approximately 30-45 minutes for supervisors, managers and workers in safety-critical roles, such as driving, operating machinery and working at height, and anyone who wants to understand the workplace issues. It covers why it matters, alcohol, drugs and medicines, recognising impairment, policies and testing, and support and reporting. Scored assessment, 0.75 CPD hours.

Anti-Money Laundering Awareness is an online course of approximately 30-45 minutes for staff in businesses regulated under the Money Laundering Regulations, such as accountancy, legal, property, financial and high-value dealing firms, and anyone who handles client money or onboards clients. It covers what money laundering is, the legal framework, policies, controls and due diligence, red flags, and reporting and tipping off. Scored assessment, 0.75 CPD hours.

Articulated Forklift Truck Operations is an online course of approximately 30-45 minutes for pedestrians, supervisors and managers in narrow-aisle warehouses that use articulated forklift trucks, and trained operators as a refresher. It covers how an articulated truck differs, stability and the load, pre-use checks and operating safely, pedestrians and segregation, and charging, refuelling and parking. Scored assessment, 0.75 CPD hours.

Asbestos Awareness is an online course of approximately 30-45 minutes for trades, maintenance, facilities and other workers who could disturb asbestos in buildings built or refurbished before 2000. It covers what asbestos is, what it does to you, where it is found, finding out before you start, and what to do if you disturb it. Scored assessment, 0.75 CPD hours.

Bullying & Harassment for Employees is an online course of approximately 30-45 minutes for all employees, including part-time, temporary and agency staff, in any sector. It covers what counts, what is not bullying, recognising a pattern and keeping a record, raising it, and support and protection. Scored assessment, 0.75 CPD hours.

Bullying & Harassment Awareness is an online course of approximately 30-45 minutes for line managers, supervisors and team leaders who set standards for their teams and may receive or handle complaints. It covers definitions and the law, firm management versus bullying, the effect on people and teams, handling a complaint, and prevention. Scored assessment, 0.75 CPD hours.

Fire Safety in Care Homes is an online course of approximately 30-45 minutes for care workers, nurses, senior carers, night staff, domestic, catering and maintenance staff and managers in residential and nursing care homes. It covers fire law, causes and residents at risk, building protection, responding and evacuation, and daily prevention. Scored assessment, 0.75 CPD hours.

CDM for Domestic and Small Works is an online course of approximately 30-45 minutes for small builders, sole traders, tradespeople, small contractors and designers working on homes, extensions, refurbishments and small commercial jobs. It covers CDM on small jobs, domestic clients, simple planning, high risks on small jobs, and protecting occupants and the public. Scored assessment, 0.75 CPD hours.

CDM for Refurbishment and Demolition is an online course of approximately 30-45 minutes for site supervisors, managers, project managers, designers, clients' representatives and operatives involved in refurbishment, strip-out, alteration and demolition work. It covers why it is high risk, surveys and information, planning demolition, key hazards, and protecting others. Scored assessment, 0.75 CPD hours.

CDM for Site Supervisors and Managers is an online course of approximately 30-45 minutes for site supervisors, foremen, site managers, project managers and contracts managers working for principal contractors and contractors. It covers duty holders, the construction phase plan, managing contractors and workers, Part 4 site rules, and information and handover. Scored assessment, 0.75 CPD hours.

Cleaning & Containing Chemical Spills is an online course of approximately 30-45 minutes for staff who may need to respond to a chemical, oil or fuel spill, including warehouse, cleaning, maintenance, laboratory, workshop and site staff. It covers identify and assess, the safety data sheet, assess or evacuate and protect yourself, containment and clean-up, and waste, reporting and review. Scored assessment, 0.75 CPD hours.

Child Safeguarding Awareness is an online course of approximately 30-45 minutes for adults whose work brings them into contact with children, including staff and volunteers in sport, youth, transport, catering, facilities and contractors on children's premises. It covers what safeguarding means, types of abuse, recognising concerns and responding to a disclosure, recording and reporting, and safer working practice. Scored assessment, 0.75 CPD hours.

Effective Communication is an online course of approximately 30-45 minutes for all staff who want to communicate more clearly with colleagues, customers and managers, in person, on calls and in writing. It covers how communication works and listening, questions and non-verbal communication, writing and channels, feedback, and difficult conversations. Scored assessment, 0.75 CPD hours.

Confined Spaces Awareness is an online course of approximately 30-45 minutes for workers, supervisors and managers in construction, utilities, water, agriculture, manufacturing, food and drink, facilities and maintenance who may work near, plan or control work in confined spaces. It covers what a confined space is, the dangers, the law, the safe system of work, and emergencies and rescue. Scored assessment, 0.75 CPD hours.

Conflict Management is an online course of approximately 30-45 minutes for public-facing staff, such as retail, reception, hospitality, housing, transport, healthcare and council staff, including lone workers, and their supervisors. It covers why conflict management matters, preventing conflict, recognising escalation, de-escalation and disengaging, and reporting. Scored assessment, 0.75 CPD hours.

Customer Service Excellence is an online course of approximately 30-45 minutes for anyone who deals with customers, clients, service users or the public, face to face, by phone, email or chat, in any sector. It covers what customers want, first impressions, communication, complaints and recovery, and fair, accessible service. Scored assessment, 0.75 CPD hours.

Cyber Security for Managers is an online course of approximately 30-45 minutes for managers, team leaders, directors, business owners and anyone responsible for people, budgets, suppliers or decisions that affect cyber risk. It covers the threat, the basic controls, people and suppliers, preparing for incidents, and response and reporting. Scored assessment, 0.75 CPD hours.

Data Subject Rights and Subject Access Requests is an online course of approximately 30-45 minutes for staff who may receive or handle requests from people about their personal data, including customer service, HR, reception, managers, admin teams and data protection champions. It covers the rights, recognising requests, handling a subject access request, exemptions and third parties, and the other rights. Scored assessment, 0.75 CPD hours.

Working with Disability in the Workplace is an online course of approximately 30-45 minutes for line managers, recruiters, HR staff, customer-facing staff and colleagues in any organisation. It covers models and the law, visible and non-visible disabilities, adjustments and recruitment, language and conversations, and disabled customers. Scored assessment, 0.75 CPD hours.

Disciplinary & Grievance is an online course of approximately 30-45 minutes for line managers, supervisors and anyone who investigates, hears or supports disciplinary and grievance cases. It covers informal action and investigation, notification and accompaniment, hearings and decisions, appeals, and grievances. Scored assessment, 0.75 CPD hours.

Driver Safety is an online course of approximately 30-45 minutes for people who drive for work in any vehicle, including company vehicles, hire vehicles and their own cars, and managers of work drivers. It covers driving as work, licence, vehicle and checks, fatigue and journey planning, distraction and impairment, and incidents and reporting. Scored assessment, 0.75 CPD hours.

DSE Workstation Assessment is an online course of approximately 30-45 minutes for people who carry out DSE workstation assessments for colleagues, including health and safety coordinators, HR and facilities staff, and managers. It covers purpose and users, the workstation, environment and the person, running the assessment, homeworkers and hot-desking, and recording and review. Scored assessment, 0.75 CPD hours.

Display Screen Equipment (DSE) is an online course of approximately 30-45 minutes for anyone who uses a computer, laptop or tablet for work, including homeworkers and hybrid workers. It covers what screen work does to you, who the DSE Regulations cover, setting up a workstation and a laptop, breaks, and the self-assessment. Scored assessment, 0.75 CPD hours.

DSEAR is an online course of approximately 30-45 minutes for operatives, supervisors and maintenance staff who work with flammable liquids, gases or combustible dusts, including in food, wood, chemical, fuel and powder processes. It covers dangerous substances, how explosive atmospheres form and ignite, risk assessment and control, zoning and equipment, and hot work and emergencies. Scored assessment, 0.75 CPD hours.

Accident Investigation for Schools is an online course of approximately 30-45 minutes for senior leaders and school business managers, site and premises managers, first aiders and welfare staff, subject leads for practical subjects, governors with a health and safety remit, and anyone completing accident records. It covers why schools investigate and the reporting rules, first response, gathering the facts, finding causes, and reporting and action. Scored assessment, 0.75 CPD hours.

Asbestos Awareness in Education is an online course of approximately 30-45 minutes for all school staff who could disturb the building fabric, including site and premises staff, teachers and teaching assistants putting up displays, technicians, cleaners, business managers and contractors working in schools. It covers asbestos in school buildings, the health risks, where it is found in schools, the register, everyday risks, and what to do if it is disturbed. Scored assessment, 0.75 CPD hours.

COSHH Awareness in Education is an online course of approximately 30-45 minutes for school cleaners, caretakers, science and DT technicians and teachers, art staff, catering teams and site managers. It covers COSHH in a school, how substances harm, labels and data sheets, school COSHH assessments and CLEAPSS, storage and access, and spills and exposure. Scored assessment, 0.75 CPD hours.

Working with Disability in Education is an online course of approximately 30-45 minutes for teachers and teaching assistants, SENCOs and inclusion staff, school office and reception teams, site and premises staff, senior leaders and governors. It covers models of disability and the law, duties towards pupils, duties towards staff and visitors, inclusive practice, and language and conversations. Scored assessment, 0.75 CPD hours.

Workstation DSE Assessment in Education is an online course of approximately 30-45 minutes for school office and admin staff, teachers using laptops and shared desks, school business managers and finance staff, senior leaders, and staff who work from home part of the week. It covers DSE users and the self-assessment, setting up a fixed workstation, shared desks and laptops, and breaks, eye tests and reporting. Scored assessment, 0.5 CPD hours.

Fire Safety and Evacuation for Schools is an online course of approximately 30-45 minutes for all school staff, teaching and support, including early years, SEN, catering, cleaning and office teams. It covers fire in a school setting, prevention, fire doors and escape routes, evacuating classes, pupils who need help, and assembly and roll call. Scored assessment, 0.75 CPD hours.

Fire Warden in Education is an online course of approximately 30-45 minutes for nominated school fire wardens and marshals, site and premises staff, and senior staff with evacuation duties, and their deputies. It covers the school warden role and routine duties, sweeping a school, assisting evacuation, assembly and reporting, and lettings and out-of-hours use. Scored assessment, 0.75 CPD hours.

Food Hygiene in Education is an online course of approximately 30-45 minutes for school kitchen and catering staff, catering managers, breakfast and after-school club staff, early years staff preparing food, and staff handling food for school events. It covers food safety hazards and hygiene, cleaning and cross-contamination, temperature control, allergens in schools, and records and inspection. Scored assessment, 0.75 CPD hours.

Health and Safety Induction in Education is an online course of approximately 30-45 minutes for new school staff, including teaching and support staff, supply and peripatetic staff, site, catering and cleaning teams, volunteers and governors. It covers health and safety duties in a school, hazards in a school, fire and evacuation, accidents and reporting, and raising concerns. Scored assessment, 0.75 CPD hours.

H&S for School Leadership is an online course of approximately 30-45 minutes for headteachers and senior leaders, school business managers and bursars, governors and trustees, trust central teams, site and premises managers, and anyone with a health and safety remit in a school. It covers who the employer is and accountability, the management system, competence and training, premises and contractors, and incidents and liability. Scored assessment, 0.75 CPD hours.

Information Security in Education is an online course of approximately 30-45 minutes for all school staff, teaching and support, office, admin and attendance teams, senior leaders and DSLs, IT and data protection leads, governors, and supply and temporary staff. It covers what school information security protects, access and devices, sharing information, paper and physical security, and incidents. Scored assessment, 0.75 CPD hours.

Manual Handling in Education is an online course of approximately 30-45 minutes for school staff who lift, carry, push or pull as part of their work, including teachers, teaching assistants, site, catering, PE and early years staff. It covers handling injuries in schools and the law, assessing with TILE, safer technique, school-specific tasks, and working around children. Scored assessment, 0.75 CPD hours.

Office Safety in Education is an online course of approximately 30-45 minutes for school office and admin staff, reception and front-of-house teams, school business managers and finance staff, attendance and pastoral office staff, and anyone handling deliveries in a school. It covers school office hazards and workstations, storage and deliveries, evacuation and visitors, and reporting. Scored assessment, 0.5 CPD hours.

Online Safety for School Staff is an online course of approximately 30-45 minutes for teachers, teaching assistants, support staff, leaders and governors in schools and colleges in England. It covers the four Cs of online risk, filtering and monitoring, signs and responses, nude image sharing and sextortion, and staff conduct online. Scored assessment, 0.75 CPD hours.

Risk Assessment in Education is an online course of approximately 30-45 minutes for teachers, subject leads, technicians, educational visits coordinators, business managers and governors with a health and safety remit. It covers hazard and risk in a school, practical subjects, premises and grounds, educational visits, and recording and review. Scored assessment, 0.75 CPD hours.

Safer Recruitment in Education is an online course of approximately 30-45 minutes for headteachers, governors, trustees, school business managers, HR and office staff, and anyone involved in recruiting staff or volunteers in schools and colleges in England. It covers why it matters, planning and shortlisting, references, interviews, and pre-appointment checks and the single central record. Scored assessment, 0.75 CPD hours.

Working at Height in Education is an online course of approximately 30-45 minutes for site, caretaking and premises staff, teachers and teaching assistants putting up displays, technology and drama staff rigging staging, cleaning teams, and anyone using steps or a ladder in school. It covers what counts and the hierarchy, choosing and checking equipment, using it safely, and school-specific tasks. Scored assessment, 0.5 CPD hours.

Electrical Safety is an online course of approximately 30-45 minutes for non-electricians who use electrical equipment or work near electrical systems, including maintenance, site, warehouse and office staff. It covers how electricity injures, common causes, user checks and inspection, working near services, and isolation and your limit. Scored assessment, 0.75 CPD hours.

Environmental Awareness is an online course of approximately 30-45 minutes for all staff in any organisation, including office, site, warehouse, maintenance and field staff. It covers why it matters, the regulatory picture, waste and the waste hierarchy, water, land, air and resources, and incidents and ISO 14001. Scored assessment, 0.75 CPD hours.

Equality and Diversity is an online course of approximately 30-45 minutes for all staff, including managers who make recruitment, rota and promotion decisions and staff who deal with customers. It covers what equality and diversity mean, the nine protected characteristics, the types of discrimination, reasonable adjustments, and handling complaints. Scored assessment, 0.75 CPD hours.

Hybrid and Electric Vehicle Basic Safety Awareness is an online course of approximately 30-45 minutes for people who work around hybrid and electric vehicles but do not work on high-voltage systems, such as workshop support staff, valeters, recovery drivers, fleet, parking and forecourt staff. It covers vehicle types and high-voltage systems, recognising and isolating, silent running, battery incidents, and charging equipment. Scored assessment, 0.75 CPD hours.

Factory Health and Safety Induction is an online course of approximately 30-45 minutes for new production, warehouse and maintenance starters in factories, including agency and temporary staff. It covers duties on the factory floor, machinery and guarding, vehicles and pedestrians, noise, dust, substances and PPE, and emergencies and reporting. Scored assessment, 0.75 CPD hours.

Fire Extinguisher is an online course of approximately 30-45 minutes for staff with extinguisher duties, including fire wardens, kitchen, workshop and facilities staff. It covers the fire triangle and classes of fire, extinguisher types and colours, fight or leave and how to use an extinguisher, and checks. Scored assessment, 0.5 CPD hours.

Fire Safety is an online course of approximately 30-45 minutes for all staff, in any workplace, as part of induction or refresher training. It covers how fire starts and spreads, preventing it, what to do when the alarm sounds, extinguishers and when to walk away, and the fire risk assessment. Scored assessment, 0.75 CPD hours.

Fire Warden is an online course of approximately 30-45 minutes for nominated fire wardens and fire marshals, and their deputies, in any workplace. It covers the warden's role, preventative duties and checks, raising the alarm and sweeping, assisting evacuation, and assembly, roll call and reporting. Scored assessment, 0.75 CPD hours.

First Aid is an online course of approximately 30-45 minutes for all staff who are not appointed first aiders, including lone and remote workers. It covers your role and its limits, assessing the scene and getting help, the unresponsive casualty, bleeding, burns and shock, and recording. Scored assessment, 0.75 CPD hours.

Food Allergens is an online course of approximately 30-45 minutes for kitchen, catering and hospitality staff, front of house taking orders, retail staff selling loose or prepacked food, mobile and event caterers, school, care and hospital catering teams, and anyone responsible for allergen information. It covers allergy, intolerance and coeliac disease, the 14 allergens, reactions and anaphylaxis, allergen information and labelling, and cross-contact, controls and records. Scored assessment, 0.75 CPD hours.

Food Hygiene is an online course of approximately 30-45 minutes for food handlers in catering, hospitality, retail, care and education, before their first shift. It covers food safety hazards, personal hygiene and fitness to work, cleaning and cross-contamination, temperature control, and records. Scored assessment, 0.75 CPD hours.

Food Hygiene Level 2 is an online course of approximately 30-45 minutes for chefs, cooks and kitchen assistants, catering staff in care, education and healthcare, hospitality front and back of house, retail staff handling open food, mobile and event caterers, and new starters in any food handling role. It covers hazards and the law, bacteria and food poisoning, personal hygiene, cross-contamination, temperature control, and food safety management. Scored assessment, 0.75 CPD hours.

Fraud Awareness and Failure to Prevent Fraud is an online course of approximately 30-45 minutes for all staff, especially those in finance, procurement, sales, payroll and management roles, in any organisation, and particularly large organisations covered by the failure to prevent fraud offence. It covers what fraud is, common workplace frauds, controls that work, failure to prevent fraud, and reporting. Scored assessment, 0.75 CPD hours.

Hand-Arm Vibration (HAV) is an online course of approximately 30-45 minutes for people who use vibrating power tools or hand-guided machines, such as grinders, breakers, hammer drills, sanders and chainsaws, and their supervisors. It covers what vibration does, early signs, action and limit values, assessing and controlling exposure, and health surveillance. Scored assessment, 0.75 CPD hours.

Heat and Sun Safety for Outdoor Workers is an online course of approximately 30-45 minutes for outdoor and mobile workers and their supervisors, including construction, grounds maintenance, agriculture, roads, rail, utilities, delivery, events and refuse collection. It covers heat and the body, heat illness, preventing heat stress, sun and skin cancer, and protecting your skin. Scored assessment, 0.75 CPD hours.

Home Working Health & Safety is an online course of approximately 30-45 minutes for home and hybrid workers in any role, and anyone who works from home part of the week. It covers duties at home, the workspace and workstation, electrical and fire safety, breaks and boundaries, and isolation and reporting. Scored assessment, 0.75 CPD hours.

Health and Safety Induction is an online course of approximately 30-45 minutes for new starters in any sector, on or before their first day, including agency, temporary and young workers. It covers the general health and safety basics every new starter needs before the first shift: duties, hazards, fire, first aid, reporting and speaking up. Scored assessment, 0.75 CPD hours.

Health & Safety for Managers is an online course of approximately 30-45 minutes for line managers, supervisors and newly promoted team leaders responsible for people and work activities, with a short page for directors. It covers the legal framework, risk assessment for your area, competence, training and supervision, incidents and records, and culture. Scored assessment, 0.75 CPD hours.

Infection Prevention & Control is an online course of approximately 30-45 minutes for care, cleaning, childcare, leisure, hospitality and support staff who need standard infection prevention and control practice. It covers how infection spreads and standard precautions, hand hygiene, PPE, cleaning, waste, laundry, sharps and spills, and outbreaks and reporting. Scored assessment, 0.75 CPD hours.

Information Security is an online course of approximately 30-45 minutes for all staff who handle business, customer or employee information, on paper or on screen, in the office, at home or on the move. It covers what information security protects and classification, access and authentication, handling and sharing, physical security and devices, and retention, disposal and incidents. Scored assessment, 0.75 CPD hours.

Internet Etiquette is an online course of approximately 30-45 minutes for all staff who use email, chat tools such as Teams or Slack, video calls and social media, including new starters. It covers why digital tone goes wrong, email and chat conventions, choosing the channel, social media, and permanence and disclosure. Scored assessment, 0.75 CPD hours.

Ladder Safety is an online course of approximately 30-45 minutes for ladder and stepladder users in maintenance, retail, warehousing, cleaning and the trades. It covers ladders and the law, types and classes, pre-use checks, setting up and working safely, and stepladders and common failures. Scored assessment, 0.75 CPD hours.

Legionella Awareness is an online course of approximately 30-45 minutes for facilities, maintenance, premises and caretaking staff who carry out water system checks, and managers of buildings with water systems. It covers legionella and Legionnaires' disease, where legionella multiplies, systems at risk, control measures, and roles, records and review. Scored assessment, 0.75 CPD hours.

Lithium-ion Battery and E-bike Fire Safety is an online course of approximately 30-45 minutes for all staff who use, charge, store or handle devices with lithium-ion batteries, including e-bikes, e-scooters, power tools, laptops and phones, and staff in facilities, housing, logistics, retail and waste. It covers how lithium-ion fires happen, warning signs, safe buying and charging, the fire response, and safe disposal. Scored assessment, 0.75 CPD hours.

An Introduction to LOLER is an online course of approximately 30-45 minutes for users and supervisors of lifting equipment and lifting accessories, in warehousing, construction, manufacturing, care and maintenance. It covers what LOLER covers, strength, stability and marking, planning lifting operations, thorough examination, and reports and defects. Scored assessment, 0.75 CPD hours.

Lone Working is an online course of approximately 30-45 minutes for people who work alone or without close supervision, including mobile workers, drivers, home visitors, out-of-hours staff and homeworkers, and their supervisors. It covers who is a lone worker, the added risks and assessing them, communication and check-in, violence and aggression, and emergencies. Scored assessment, 0.75 CPD hours.

Managing Change is an online course of approximately 30-45 minutes for line managers and team leaders leading their teams through change, including change they did not choose. It covers how people react, resistance as information, communicating and involving, change you did not choose, and sustaining it and wellbeing. Scored assessment, 0.75 CPD hours.

Managing Contractors is an online course of approximately 30-45 minutes for managers, facilities and estates staff, and anyone who engages, hosts or oversees contractors on their premises. It covers why duties are shared, selecting a competent contractor, planning and agreeing control, induction, supervision and coordination, and review. Scored assessment, 0.75 CPD hours.

Managing Home Workers is an online course of approximately 30-45 minutes for managers and team leaders of remote and hybrid teams. It covers what changes when the team is remote, expectations and output, communication and connection, spotting problems early, and fairness and monitoring. Scored assessment, 0.75 CPD hours.

Martyn's Law and Counter Terrorism Awareness is an online course of approximately 30-45 minutes for staff, supervisors and managers at public premises and events, such as venues, shops, hospitality, leisure, places of worship, schools, offices with public areas and event sites, and anyone who may be the responsible person. It covers the threat and the Act, suspicious behaviour and items, Run Hide Tell, public protection procedures, and the tiers, responsible person and reporting. Scored assessment, 0.75 CPD hours.

Menopause Awareness is an online course of approximately 30-45 minutes for line managers, HR staff and colleagues in any organisation who want to understand menopause and support people at work. It covers what menopause is, symptoms and their impact on work, talking about it, adjustments and the employment context, and policies, culture and support. Scored assessment, 0.75 CPD hours.

Mental Health and Wellbeing is an online course of approximately 30-45 minutes for all staff, with one page for line managers. It covers mental health at work, stigma and the signs, starting a conversation, workplace factors, and getting help. Scored assessment, 0.75 CPD hours.

Modern Slavery is an online course of approximately 30-45 minutes for hR, recruitment, procurement and supply chain staff, supervisors, and staff in higher-risk sectors such as construction, agriculture, food processing, hospitality, cleaning, care, car washes and logistics. It covers what modern slavery is, recognising the signs, supply chains, reporting and support, and statements and obligations. Scored assessment, 0.75 CPD hours.

Neurodiversity Awareness is an online course of approximately 30-45 minutes for all staff, managers and recruiters in any organisation who want to understand neurodiversity and help neurodivergent colleagues thrive at work. It covers what neurodiversity is, common conditions, the law, adjustments and inclusive practice, and respectful communication. Scored assessment, 0.75 CPD hours.

Protection Against the Effects of Noise is an online course of approximately 30-45 minutes for people who work in noisy environments, such as manufacturing, construction, engineering, entertainment and agriculture, and their supervisors. It covers how hearing fails, recognising a noise problem, action values and limits, control and hearing protection, and health surveillance. Scored assessment, 0.75 CPD hours.

Office Safety is an online course of approximately 30-45 minutes for office and administrative staff, including hybrid workers who split their time between the office and home. It covers office hazards, workstations and DSE, housekeeping, storage and electrics, fire and evacuation, and reporting and wellbeing. Scored assessment, 0.75 CPD hours.

Permit to Work is an online course of approximately 30-45 minutes for maintenance and engineering staff, operators and contractors who carry out or accept work under a permit-to-work system. It covers what a permit is for, roles, issuing and isolation, during the work, and handback and cancellation. Scored assessment, 0.75 CPD hours.

Phishing, Malware and Online Security is an online course of approximately 30-45 minutes for all staff who use email, messaging, phones or the internet for work, in the office, at home or on the move. It covers how attacks start, spotting a phish, malware and ransomware, passwords and safe habits, and reporting an incident. Scored assessment, 0.75 CPD hours.

Writing in Plain English is an online course of approximately 30-45 minutes for anyone who writes at work, including emails, letters, procedures, reports, forms, instructions and safety documents. It covers why it matters and your reader, structure and layout, sentences and words, forms and instructions, and editing. Scored assessment, 0.75 CPD hours.

Personal Protective Equipment (PPE) is an online course of approximately 30-45 minutes for operatives who are issued with PPE in any sector, with a short page for supervisors. It covers where PPE sits in the hierarchy of control, the types of PPE, selection and fit, using and caring for it, and the duties on both sides. Scored assessment, 0.75 CPD hours.

Presentation Skills is an online course of approximately 30-45 minutes for anyone who presents at work, in person or on video, from team updates to client pitches and training sessions. It covers purpose, audience and structure, slides that help, delivery and nerves, presenting on video, and questions and practice. Scored assessment, 0.75 CPD hours.

Prevent Duty Awareness is an online course of approximately 30-45 minutes for staff in organisations covered by the Prevent duty, including schools, colleges, universities, health, social care, local authorities and their contractors, and anyone who wants to understand how to spot and share concerns about radicalisation. It covers the Prevent duty, radicalisation and vulnerability, signs of concern, notice check share, and referral and Channel. Scored assessment, 0.75 CPD hours.

Problem Solving is an online course of approximately 30-45 minutes for supervisors, team leaders and anyone who needs to solve recurring problems at work. It covers defining the problem, information and root causes, options, making the decision, and implementing and reviewing. Scored assessment, 0.75 CPD hours.

PUWER is an online course of approximately 30-45 minutes for people who use work equipment, and supervisors who manage its use, in any sector. It covers what PUWER covers, suitability, guards and protection devices, maintenance, inspection and training, and controls, isolation and markings. Scored assessment, 0.75 CPD hours.

Building Resilience Awareness is an online course of approximately 30-45 minutes for individuals in any role, especially those in high-pressure, customer-facing or shift roles. It covers what resilience is and is not, signals and recovery, control and thinking habits, support and boundaries, and when it is the job. Scored assessment, 0.75 CPD hours.

Right to Work and Preventing Illegal Working is an online course of approximately 30-45 minutes for managers, recruiters, HR and onboarding staff, agency and supply chain coordinators, and anyone who hires, engages or onboards workers in the UK. It covers the law and penalties, who to check and when, the three types of check, follow-up and records, and fairness. Scored assessment, 0.75 CPD hours.

Risk Assessment is an online course of approximately 30-45 minutes for supervisors, team leaders and managers who write or review risk assessments, and small business owners doing their own. It covers HSE's five steps: identifying hazards, deciding who might be harmed, evaluating and controlling risk, recording the findings and reviewing them. Scored assessment, 0.75 CPD hours.

Safety Hazards is an online course of approximately 30-45 minutes for all staff in any workplace, including new starters, temporary and agency workers. It covers hazard and risk, physical, chemical and biological hazards, ergonomic and psychosocial hazards, spotting hazards systematically, and reporting. Scored assessment, 0.75 CPD hours.

Sexual Harassment is an online course of approximately 30-45 minutes for all staff, with one lesson for managers who receive a disclosure. It covers what the law means by sexual harassment, the employer's duty to prevent it, and what staff, bystanders and managers should do. Scored assessment, 0.75 CPD hours.

Shift Working and Its Risks is an online course of approximately 30-45 minutes for shift workers, including night workers, and the supervisors and managers who design rotas. It covers the body clock and fatigue, health and sleep, diet, caffeine and exercise, shift design and safety, and managing fatigue at work. Scored assessment, 0.75 CPD hours.

Training and Coaching on Site is an online course of approximately 30-45 minutes for supervisors, foremen, chargehands, team leaders and experienced operatives in construction who train apprentices and colleagues or coach team members. It covers training needs, delivering training on site, checking and recording learning, and coaching. Scored assessment, 0.5 CPD hours.

Commercial Awareness for Site Supervisors is an online course of approximately 30-45 minutes for site supervisors, foremen, team leaders and assistant site managers in construction who want to understand how their decisions affect cost, profit and client satisfaction. It covers costs, waste, records, stakeholders, and client requirements. Scored assessment, 0.75 CPD hours.

Site Problem Solving and Decision Making is an online course of approximately 30-45 minutes for supervisors, foremen, team leaders and site managers in construction who solve problems and make decisions on site. It covers describing the problem, finding the cause, evaluating options, and implementing and reviewing decisions. Scored assessment, 0.5 CPD hours.

Organising and Delegating on Site is an online course of approximately 30-45 minutes for chargehands, foremen, team leaders and supervisors in construction who organise teams and need to delegate effectively. It covers organising and prioritising, what to delegate, how to delegate, and monitoring delegated work. Scored assessment, 0.5 CPD hours.

Dealing with Difficult Situations on Site is an online course of approximately 30-45 minutes for site supervisors, foremen, team leaders and site managers in construction who manage people. It covers managing performance, poor performance and discipline, conflict, work-related stress, and a diverse workforce. Scored assessment, 0.75 CPD hours.

Site Leadership and Management Essentials is an online course of approximately 30-45 minutes for site supervisors, team leaders, foremen and new site managers in construction. It covers roles and responsibilities, leadership and management, leadership behaviours, quality, and health and safety. Scored assessment, 0.75 CPD hours.

Inducting and Onboarding New Starters on Site is an online course of approximately 30-45 minutes for site supervisors, foremen, team leaders, site managers and anyone who inducts or looks after new starters on construction sites. It covers induction and onboarding, the site induction, the first weeks, and why it matters. Scored assessment, 0.5 CPD hours.

Running Site Operations and Logistics is an online course of approximately 30-45 minutes for site supervisors, foremen, assistant site managers and site managers responsible for planning and delivering work on construction sites. It covers planning work on site, logistics, planning team activities, delivering to plan, and quality management. Scored assessment, 0.75 CPD hours.

Planning and Monitoring Site Work is an online course of approximately 30-45 minutes for chargehands, foremen, team leaders and supervisors in construction who plan and monitor the work of a team. It covers organisational guidelines and goals, planning work, allocating work, and monitoring against the plan. Scored assessment, 0.5 CPD hours.

Recruiting and Selecting Site Staff is an online course of approximately 30-45 minutes for site supervisors, foremen, site managers and contracts managers in construction who identify staffing needs and take part in recruiting and selecting site staff. It covers capability against the programme, identifying shortfalls, fair recruitment, and selection and checks. Scored assessment, 0.5 CPD hours.

Getting Results Through Your Site Team is an online course of approximately 30-45 minutes for site supervisors, foremen, chargehands, team leaders and new site managers in construction who lead teams and want to improve performance through people. It covers leadership style, building the team, motivation, communication and feedback, and coaching and influence. Scored assessment, 0.75 CPD hours.

Slips, Trips and Falls is an online course of approximately 30-45 minutes for all staff, with examples from cleaning, catering, retail, warehousing, care and education. It covers why slips and trips matter, how slips and trips happen, cleaning and housekeeping that remove the risk, and reporting. Scored assessment, 0.75 CPD hours.

Setting SMARTER Goals is an online course of approximately 30-45 minutes for line managers setting objectives for their teams, and individuals setting their own goals. It covers why goals fail, specific and measurable, achievable, relevant and time-bound, evaluated and reviewed, and using SMARTER at work. Scored assessment, 0.75 CPD hours.

Spiking and Vulnerability Awareness for Venues is an online course of approximately 30-45 minutes for bar, door, floor, events and management staff in pubs, clubs, bars, hotels, event venues, students' unions and other licensed premises. It covers what spiking is, vulnerability and predatory behaviour, prevention, the immediate response, and reporting and evidence. Scored assessment, 0.75 CPD hours.

Stepping Up to Site Team Leader is an online course of approximately 30-45 minutes for experienced operatives and tradespeople who have recently become, or are about to become, chargehands, gangers, foremen or team leaders in construction. It covers the team leader role, accountability and authority, seeking feedback, and planning your development. Scored assessment, 0.5 CPD hours.

Stress Management and Coping with Pressure is an online course of approximately 30-45 minutes for individuals in any role who want practical, self-help ways to manage pressure and notice stress early. It covers pressure and your signals, time and workload, thinking patterns, physical basics and breathing, and support. Scored assessment, 0.75 CPD hours.

Temporary Works Awareness is an online course of approximately 30-45 minutes for site operatives, supervisors, managers, engineers, buyers and anyone who installs, uses, alters, inspects or removes temporary works on construction sites. It covers what temporary works are, the law and BS 5975, roles, the procedure, and your part on site. Scored assessment, 0.75 CPD hours.

Unconscious Bias and Inclusive Recruitment is an online course of approximately 30-45 minutes for managers, recruiters, interview panel members, HR staff and anyone involved in hiring, promotion or performance decisions. It covers what bias is, common types, the law, fairer recruitment methods, and fair decisions. Scored assessment, 0.75 CPD hours.

Underage Sales is an online course of approximately 30-45 minutes for retail, bar, forecourt and convenience staff who sell age-restricted products, and their supervisors. It covers the age-restricted products, the ages and the new rules, checking ID, refusing a sale, proxy sales, records, and handling a challenge. Scored assessment, 0.75 CPD hours.

Working from Home Effectively is an online course of approximately 30-45 minutes for home and hybrid workers who want to plan their day, stay focused, communicate well and look after their wellbeing. It covers setting up the day, time and focus, communication at a distance, remote meetings, and boundaries and wellbeing. Scored assessment, 0.75 CPD hours.

Whistleblowing is an online course of approximately 30-45 minutes for all workers, and managers who may receive a concern. It covers what qualifies, who is protected, raising a concern, receiving a disclosure, and a speak-up culture. Scored assessment, 0.75 CPD hours.

Stress in the Workplace is an online course of approximately 30-45 minutes for line managers, supervisors, HR and health and safety staff, and anyone contributing to a work-related stress risk assessment. It covers pressure and stress, how stress affects health, the six causes, assessing the risk, and reducing stress at source. Scored assessment, 0.75 CPD hours.